Our client had invested in an NBFC (non-banking finance company) which offered loans against physical gold. However, the investor felt that the NBFC’s lending practices were suspicious, and did not follow good industry practices, especially in semi-urban areas.
Upon hearing the client’s problem, OUR TEAM recommended a mystery shopping exercise carried out by members of it’s investigative team, to determine whether there were any deviations in the process, and to identify any other major issues that might come up in the course of the exercise.
Over the period of a month, OUR TEAM sent a series of undercover mystery shoppers into various outlets of the NBFC. The exercise was conducted across twenty different branches spread over multiple states of India.
Not only did our investigators discover that there was a lack of standardization of processes across branches of the NBFC, but they also found out that in some locations, the staff offered to convert black money (undisclosed income) into legitimate wealth.
The investor was able to take timely measures to avoid a major breach in compliance which may have resulted in regulatory action against the NBFC thus mitigating a potential loss of value in their strategic investment.
How our team’s in-the-field investigation uncovered critical information that turned a company’s valuation on its head.
How our team conducted a granular profiling and outreach effort to eradicate members of the local mafia who had infiltrated the client’s workforce and used the leadership’s network to galvanize the local authorities to successfully clamp down on the miscreants.
How our investigator found proof of a front being operated by a client’s unethical business partner
How our team’s investigation ascertained where the gaps in the supply chain were, and suggested robust systems that were put in place to pre-empt unethical business practices in the future.
How our team’s mystery shoppers uncovered a money laundering scam
How our team’s profiling exercise uncovered the culprit and triggered a confession
How our team not only discovered the truth of the matter but also got a global news channel to publicly apologize to our client.
How our team mapped the assets and leads of a loan defaulter using his passport details
How our team’s on-the-ground investigation proved that two disparate entities were linked to one another.
How our investigators discovered a conflict of interest arising out of a connection between the employees of a global financial institution and their subcontractors in Pakistan.