How our team’s in-the-field investigation uncovered critical information that turned a company’s valuation on its head.
MAKING THE GRADE
A diamond trader’s employees were scamming the system.
Our client dealt in gems and jewelry. His company was showing poor returns on investments in diamonds, and he began to feel that this was because some of his employees were deliberately grading the diamonds incorrectly, resulting in losses.
When the client came to us, we suggested conducting a detailed profiling exercise of all members of the diamond grading team.
We initially conducted a detailed public domain search on each member of the team. We researched them using open sources in the public domain in both English and Hindi. Then, we culled out the information from the social media profiles of each member of the team.
We realized that several team members were part of the same Facebook group, and some of them even had their spouses working with the company in other roles. Several of them were friends with ex-employees of the company as well.
Based on our initial research, we shortlisted some of the key members for further investigation. We conducted in-the-field research to see if any of them were living beyond their means. Furthermore, we conducted a credit profiling exercise, to narrow down the list even further. The combination of the two indicated ten individuals who seemed to have a lifestyle that exceeded their regular income.
Based on this the client and our team conducted a series of interrogative interviews with each team member.
During the interview, one team member confessed to his wrongdoing, and his employment was terminated by the organization.
Post this investigation, the client was able to identify gaps in the process and successfully implemented a robust system of checks and balances to prevent such incidents in the future.